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Return Policy
Terms and Conditions:
- 48-Hour guarantee begins on the initial purchase date available only for local pick-ups.
- Customer must follow all acclimating procedures.
- Tank’s water chemistry must be within the following parameters:
- Temperature – between 75°- 83° F and constant
- Ammonia – 0.0 ppm
- Nitrite – 0.0 ppm
- Nitrate – 0.0-30 ppm
- pH – 8.1-8.4
- Specific gravity – 1.020-1.025
- We will not be responsible for livestock that has died as a result of being harassed or picked on by other fish.
- Specimen must be returned with a return authorization number according to directions below. Please do not discard specimens without our consent.
- Store credit from livestock can only be used on new livestock.
- We will not replace replacements.
How to return sick or deceased livestock:
- Call or email (support@chicagokoi.com) immediately within the 48-hour to report loss. Be sure to include name, number, and message.
- Place deceased specimen in sealed plastic bag. Sprinkle specimen with table salt to prevent decay and place in freezer.
- After you receive return authorization by phone or email, place sealed bag in a padded envelope or small box and return to our store with a water sample. Your water sample must be in a separate container.
- You must bring the deceased specimen back to us for inspection within 24 hours from time of notification.
*We reserve the right to change policies without notice.
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